Privacy policy

Last updated: March 6, 2025

This Privacy Policy describes how The GrandGoat Soap Company (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from grandgoatsoap.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and security questions.
  • Shopping information including the items you view, put in your cart, or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other details regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services, including processing payments, fulfilling orders, shipping, handling returns, and enabling you to post product reviews.
  • Marketing and Advertising: We may use your personal information to send you promotional emails, text messages, or mail, and to show you relevant ads for our products or services.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action against fraudulent, illegal, or malicious activity.
  • Communicating with You: We use your personal information to provide you with customer support and respond to your inquiries.

Cookies

Like many websites, we use Cookies on our Site. To learn more about how Shopify uses Cookies, visit: https://www.shopify.com/legal/cookies.

Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser settings. Keep in mind that blocking Cookies may affect your user experience.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following cases:

  • Service Providers: We share your information with vendors who help us operate our business, such as IT providers, payment processors, shipping carriers, and analytics companies.
  • Legal Compliance: We may disclose your personal information if required by law or to enforce our rights.

 

We Do Not Sell or Share Personal Information

We do not sell, rent, or share your personal information with third parties for advertising or marketing purposes.

User-Generated Content

If you post product reviews or other user-generated content on the Site, that content will be public and accessible to others. We are not responsible for how others use this information.

Third-Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years old. If you believe a child has provided us with personal information, please contact us at info@grandgoatsoap.com to request its deletion.

Security and Retention of Your Information

We use industry-standard security measures to protect your personal information. However, no online platform is 100% secure. If you believe your account has been compromised, contact us immediately.

We retain your information for as long as necessary to provide the Services or as required by law.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Email: info@grandgoatsoap.com